No.1 Solutions Inc. (hereinafter referred to as “the Company”) recognizes the importance of personal information, and in order to thoroughly protect such information, the Company shall comply with the Telecommunications Business Law, the Act on the Protection of Personal Information, the guidelines for each business field established by the competent authorities such as the Guidelines for the Protection of Personal Information in the Telecommunications Business, and other related laws and regulations, and shall handle personal information in accordance in the following manner.

  • Acquisition of Personal Information
    The Company shall handle the following information obtained by lawful and fair means. In addition, the acquired personal information of the customer may be used mutually for each service and business. Although some information may not fall under the category of personal information, SBB shall give due consideration to the handling of customer’s information.

    1. Information obtained from the customer in written form such as application forms, on the web, or oral methods, in order to provide telecommunications services or other services. In addition, when answering calls with a customer, we may record the call in order to confirm the contents of the inquiry and to improve our services.
    2. Information obtained by the Company in connection with the customer’s use of the Company’s services, etc. (including information automatically obtained by the Company’s systems, such as access information obtained by using technologies such as cookies and web beacons).
    3. Information obtained from various publicly available sources such as telephone directories and official gazettes.
    4. Information obtained from credit information agencies.
    5. Other information legally obtained from third parties, such as customer referrals.
  • Use of Personal Information
    We will not handle personal information held by us beyond the scope necessary to achieve the purpose of use (refer to the purpose of use for each business field), except in the following cases.

    1. When there is consent from the customer.
    2. When required by laws or regulations.
    3. When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the customer.
    4. When it is particularly necessary to improve public health or promote the sound growth of children, and it is difficult to obtain the consent of the customer.
    5. When it is necessary to cooperate with a national agency, a local public body, or a person or organization entrusted by either of the foregoing in the performance of duties prescribed by laws and regulations, and obtaining the consent of the customer is likely to impede the performance of such duties.
  • 個人情報の管理
    当社は、個人情報へのアクセスの管理、個人情報の持出し手段の制限、外部からの不正なアクセスの防止のための措置その他の個人情報の漏えい、滅失またはき損の防止その他の個人情報の安全管理のために必要かつ適切な措置 (以下「安全管理措置」という。) を講じます。

    1. 技術的保護措置
      個人情報へのアクセスの管理 (アクセス権限者の限定 (異動・退職した社員のアカウントを直ちに無効にする等の措置を含む。)、アクセス状況の監視体制 (アクセスログの長期保存等)、パスワードの定期的変更、入退室管理等) を実施します。
      個人情報の持出し手段の制限 (みだりに外部記録媒体へ記録することの禁止、社内と社外との間の電子メールの監視を社内規則等に規定した上で行うこと等) を実施します。
      外部からの不正アクセスの防止のための措置 (ファイアウォールの設置等) を実施します。
    2. 組織的保護措置
      ア) 従業者 (派遣社員含む) の監督
      イ) 業務委託先の監督
  • ダイレクトメール等によるご案内の停止
  • 個人情報の開示

    1. お客様本人または第三者の生命、身体、財産その他の権利利益を害するおそれがある場合
    2. 当社の業務の適正な実施に著しい支障を及ぼすおそれがある場合
    3. 法令に違反することとなる場合

    〈株式会社ナンバーワンソリューションズ 個人情報開示等相談窓口〉
    03-6412-8470 (9:00~17:00 ただし土曜・日曜・祝日・年末年始を除く)

  • 個人情報に関するその他の受付について
    1. 個人情報の訂正等 (訂正、追加もしくは削除または利用の停止もしくは第三者への提供停止)
    2. 利用目的の通知
    3. 個人情報の取り扱いに関する苦情